- - 5/5
Vijay demonstrated exceptional patience to ensure the customer secured the best possible rate. Rather than rushing to close the deal, he waited over six weeks after the preliminary approval, prioritizing the customer's long-term benefit over a quick closure. Throughout the process, he kept the customer well-informed, clearly explaining the pros and cons of locking in the rate at different points. He also ensured a smooth and seamless closing experience by effectively coordinating with the lender.